Class Descriptions

Star Quality Customer Service - 1 credits, course #1004728

The primary course objective is to give you a more complete understanding of how critical customer service skills are to your business. Throughout this one hour workshop, you will study how to properly document your interaction with your clients, the benefits of formal written communication, and best practices for both documentation and letter writing. You will also review key market trends that impact your business. This class utilizes lecture and visual presentation materials to provide and interactive and memorable experience.

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The Impact of Distracted Driving - 2.0 credits, course ##1007695

The primary course objective is to give you a more complete understanding of how distracted driving is increasing the number of accidents and claims around the country. Having this understanding enables insurance personnel to better serve policyholders by educating them to the negative impact mentally and physically. Additionally, you will learn how legislators and manufacturers are striving to reduce the number of deaths, injuries and claims relative to distracted driving.

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Collision Repair for Insurers - 3 credits, course #15262

This course includes a step-by-step guide to the entire auto body repair process, from estimation through repair and refinish to final vehicle delivery. In addition, attendees will understand the reasons for potential delays, learn about parts and their usage, as well as discover how to properly set customer expectations. A guided shop tour, highlighting each repair step, brings the course information to life for attendees and ensures a complete understanding of the repair process.

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Vehicle Inspection - 3.0 credits, course #1004745

The primary course objective is to provide you incentive for pre-inspecting vehicles prior to insuring. Motives include safeguarding consumers against fraud or theft, reducing false claims and protecting the assets of all parties involved. Further, you will obtain an awareness of identifying areas of fraud and risks. By indentifying prior or improper repair conditions, you can protect your policyholder from unnecessary risks. Having this understanding enables you to better serve policyholders and offset the risk and liability of insuring vehicles that will increase loss ratios. There will be a fun interactive team vehicle inspection challenge for all attendee’s.


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Auto Theft and Fraud - 3 credits, course #1003170

Auto theft is big business-----and getting bigger. It costs insurance companies more than $28 billion annually. But, there are things you can do to help prevent theft and detect fraud. This course provides insurers with an overview of these crimes and how they hurt the insurance industry. Insurers will review a variety of statistics and learn more about criminal tactics. You will also discover what auto theft and fraud cost the insurance industry and, most important, learn how to prevent and detect these crimes. Guest speakers from the special crime investigative units and/or NICB will be present for this course.

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Frame & Structural Damage Issues for Insurers - 3 credits, course #997703

We all drive a car that has some type of frame; so do your policyholders. The type of frame, the year of the car, and any repairs that have been made to that vehicle all have the potential of affecting the safety of the car occupants. In this class you will be surprised to see how technology has improved safety and vehicle performance in today’s automobiles. By understanding the different types of frames and the history of the unibody design, along with the proper repair and replacement techniques, you can be better equipped to inform and facilitate issues that may arise with your policyholders.

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Hybrid & Alternative Vehicles - 3 credits, course #995530

This course is designed to give insurance agents a comprehensive overview of alternative fuel vehicles. Agents will gain an understanding of how hybrid and electric vehicles operate and some of the safety issues involved in servicing alternative fuel vehicles. Hybrid demo in every class.

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Airbag and Restraint Systems for Insurers - 3 credits, course #995531

This course will give you, the agent and/or adjuster, a more complete understanding of seatbelts and airbag restraint systems. Having this understanding enables you to better serve policyholders and offset the risk and liability of insuring vehicles. By understanding the rules of law, safety considerations, and the basic principles of restraint system operation, safety, and repair, you can more accurately inform, assist, and protect the policyholder. You will also learn the proper understanding of what to look for when buying, operating, and repairing a vehicle with a restraint system, as well as what type of repairs have to be made while ensuring that safety is not compromised. There will be live air bag demonstrations.

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Ethics at Work...Sharpening our Professional Judgment - 3 credits, course #

This popular interactive course reinforces the importance of ethics within the insurance profession while identifying enduring ethical concepts, values, and principles that impact an agent's ethical decision-making process. Through analysis of 3 unique case studies, agents will address ethical situations that are typical to their industry. By practicing moral reasoning skills, agents will enhance their ability to make decisions in difficult sutuations that protect their reputation and generate long-term value for the companies and clients for whom they work.

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